MacBook Air, just a portable desktop?

Yipee! the MacBook Air is back, apparently fully fixed.

“2^nd top case fitted and tested, connector onto main logic board is strengthened”

It was the rest of the response that surprised me:

Symptom

Keyboard and trackpad freezing

Work undertaken

2^nd top case fitted and tested, connector onto main logic board is strengthened

Further Comment

Apple give the following advice about handling:-

Set up your MacBook on a stable work surface that allows for adequate air circulation under and around the computer. Do not operate your MacBook on a pillow or other soft material as the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook

Furthermore Backstage Services do not recommend holding the MacBook Air in one hand while typing with the other. The slimline chassis does not have sufficient torsional rigidity to cope with such stress over the long term, and in our view this problem could have been caused with incorrect usage. We have been advised that if the product has to come back for the same issue Domestic and General will not cover the repair.

Well the comments about blocking ventilation are a fairly obvious red herring, as we’re considering holding the machine in free air, and the rest of the opinion seems somewhat incompatible with Apple’s use of aircraft style high tech milling to form the case from a single piece of aluminium. So much so that I asked Apple what they thought, an engineer wrote back that he would be surprised if that was causing the problem, but that he was not in a position to be quoted directly, I have asked for a quotable response

In the meantime I draw my own conclusions from this

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